Category: Uncategorized

Privacy and Personal Data Protection Policy


In its everyday business operations, FLB makes use of a variety of data about identifiable individuals, including data about:

Current, past and prospective employees

In collecting and using this data, the organization is subject to a variety of legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.

The purpose of this policy is to set out the relevant legislation and to describe the steps FLB is taking to ensure that it complies with it.

This control applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees, suppliers, students, teachers and other third parties who have access to FLB systems.

The following policies and procedures are relevant to this document:


The General Data Protection Regulation

The General Data Protection Regulation 679/2016 (GDPR) is one of the most significant pieces of legislation affecting the way that FLBcarries out its information processing activities. Significant fines are applicable if a breach is deemed to have occurred under the GDPR, which is designed to protect the personal data of people in the European Union. It is FLB’spolicy to ensure that our compliance with the GDPR and other relevant legislation is clear and demonstrable at all times.


There are a total of 26 definitions listed within the GDPR and it is not appropriate to reproduce them all here. However, the most fundamental definitions with respect to this policy are as follows:

Personal datais defined as any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

‘processing’ means:

any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

 ‘controller’ means:

 the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

Principles Relating to Processing of Personal Data

There are a number of fundamental principles upon which the GDPR is based.

These are as follows:

Personal data shall be:

(a) processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);

(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes (‘purpose limitation’);

(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);

(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);

(e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’);

(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).

  1. The controller shall be responsible for, and be able to demonstrate compliance with, paragraph 1 (‘accountability’).

FLB must ensure that it complies with all of these principles both in the processings it currently carries out and as part of the introduction of new methods of processing such as new IT systems. The operation of an information security management system (ISMS) that conforms to the ISO/IEC 27001 international standard is a key part of that commitment.

Rights of the Individual

The data subject also has rights under the GDPR. These consist of:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

Each of these rights are supported by appropriate procedures within FLBthat allow the required action to be taken within the timescales stated in the GDPR.

These timescales are shown in Table 1.

Data Subject Request Timescale
The right to be informed When data is collected (if supplied by data subject) or within one month (if not supplied by data subject)
The right of access One month
The right to rectification One month
The right to erasure Without undue delay
The right to restrict processing Without undue delay
The right to data portability One month
The right to object On receipt of objection
Rights in relation to automated decision making and profiling. Not specified

Table 1– Timescales for data subject requests


Unless it is necessary for a reason allowable in the GDPR, explicit consent must be obtained from a data subject to collect and process their data. In case of children below the age of 15 parental consent must be obtained. Transparent information about our usage of their personal data must be provided to data subjects at the time that consent is obtained and their rights with regard to their data explained, such as the right to withdraw consent. This information must be provided in an accessible form, written in clear language and free of charge.

If the personal data are not obtained directly from the data subject then this information must be provided within a reasonable period after the data are obtained and definitely within one month.

Privacy by Design

FLB has adopted the principle of privacy by design and will ensure that the definition and planning of all new or significantly changed systems that collect or process personal data will be subject to due consideration of privacy issues, including the completion of one or more data protection impact assessments.

The data protection impact assessment will include:

Use of techniques such as data minimization and pseudonymisation should be considered where applicable and appropriate.

Transfer of Personal Data

Transfers of personal data outside the European Union must be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission’s judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.

Intra-group international data transfers must be subject to legally binding agreements referred to as Binding Corporate Rules (BCR) which provide enforceable rights for data subjects.

 Data Protection Officer

A defined role of Data Protection Officer (DPO) is required under the GDPR if an organization is a public authority, if it performs large scale monitoring or if it processes particularly sensitive types of data on a large scale. The DPO is required to have an appropriate level of knowledge and can either be an in-house resource or outsourced to an appropriate service provider.

Based on these criteria, FLB does not require a Data Protection Officer to be appointed.

Breach Notification

It is FLB’s policy to be fair and proportionate when considering the actions to be taken to inform affected parties regarding breaches of personal data. In line with the GDPR, where a breach is known to have occurred which is likely to result in a risk to the rights and freedoms of individuals, the relevant Data Protection Authority (DPA) will be informed within 72 hours. This will be managed in accordance with our Information Security Incident Response Procedurewhich sets out the overall process of handling information security incidents.

Under the GDPR the relevant DPA has the authority to impose a range of fines of up to four percent of annual worldwide turnover or twenty million Euros, whichever is the higher, for infringements of the regulations

Addressing Complianceto the GDPR

The following actions are undertaken to ensure that FLBcomplies at all times with the accountability principle of the GDPR:

These actions will be reviewed on a regular basis as part of the management review process of the Personal Data Protection Program.

Cookies Policy

Cookies Usage Policy

What are cookies?

In order to make sure our site is working properly, we may sometimes put a small piece of data known as cookie on your computer or mobile device. A cookie is a text file that is stored by a web server on a computer or a mobile device. The content of a cookie can only be retrieved or read by the cookie server. Text in a cookie often consists of identifiers, site names and some numbers and characters. Cookies are unique to browsers or mobile apps you use, and allow sites to store data, such as your preferences.

Which categories of cookies are used at

Categories of cookies Description Acceptance
Strictly Necessary These cookies are necessary in order to visit our site. These cookies do not recognize your individual identity. Without these cookies, we cannot provide our site efficiently. Under the law, your action to accept them is not required. Necessary
Functionality They provide you with a more personalized browsing experience. These cookies store your preferences as well as your favorite settings. If you do not accept these cookies, the performance and functionality of our site may be affected and your access to content may be restricted. Optional
Performance They are used for monitoring performance. We use cookies to collect information about the use of our site by visitors, aiming at meeting more visitors’ needs and improving the content of our site as well as facilitating our site. Optional


The acceptance of all cookies is not necessary for the operation of the site, but through them you will experience better browsing. You can delete or block access to these cookies, but if you do certain site’s features may not work well.

Data Controller is Hellenic Dairies.

The cookie-related information is not used to personally identify you and we have the absolute control of the data. Cookies are not used for purposes other than those described in this document.


You can control and / or delete cookies according to your wishes. You can delete all cookies already installed on your computer, as well as set up most browsers in a way that prevent cookies from being installed. However, in this case, you may need to customize certain preferences yourself.

Cookies used in are:

Name of cookie Description Lifetime Category Recipients
_ga This cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier 2 years Performance
_gat This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes. 1 minute Performance
__gid This cookie name is asssociated with Google Universal Analytics. It appears to store and update a unique value for each page visited. 1 day Performance
PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. End of Session Strictly Necessary
wp-wpml_current_language Used to save user’s preference about the language 1 day Functionality
cfduid Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. 1 month Strictly Necessary
cookielawinfo-checkbox-necessary This cookie is used to save user’s preferences 1 hour Functionality


Privacy Policy

Privacy Policy

Information on Personal Data Protection in accordance with Regulation (EU) 2016/679

Since 25.5.2018 the General Data Protection Regulation (EU) 2016/679, also known as GDPR, is being implemented, which strengthens the framework for the protection of data subjects with regard to the processing of personal data in the European Union. HELLENIC DAIRIES with respect to personal data, complies with the GDPR in the context of its activity and scope and takes the respective technical and organizational measures for the effective protection of personal data, in accordance with the GDPR.

1. Processor – Contact Details

HELLENIC DAIRIES is considered as processor with the following contact details:

Address: Phone:

E – mail:

Hellenic Dairies, Trikalon – Pylis Rd (5th Km), Trikala 421 00 2431061222

What personal data is HELLENIC DAIRIES processing and how?

The personal data collected and processed by HELLENIC DAIRIES are limited to those necessary for the specific and clearly defined purpose and the specific legal basis, for each circumstance.

In this context, the processing that takes place concerns the personal data you provide to HELLENIC DAIRIES when you visit our official web sites or our facilities, when using our services

or interact with us, for example by sending a contact form as well as when there is a contractual relationship.

Such personal data is:

• • •

• •

Communication data (Name, postal address, phone numbers, e-mail address).
Customer data and invoices (Company ID, corporate form, ID, email, country, home address, street address, street address, city, fax, telephones) bank accounts (account number, IBAN))
Supplier – producer data and invoices (Company ID, corporate form, ID, email, country, home address, street address, street address, city, fax, telephones) bank accounts (account number, IBAN))
Visitor data on our premises (Name, ID)
Video footage of the entrance to the facilities and production areas, operating in accordance with applicable law.

In the
procedures provided by the GDPR.

event that processing is based on consent, HELLENIC DAIRIES follows all the relevant

2. Purpose and Lawfulness of processing

Personal information is collected in accordance with the GDPR and the applicable legislation, either at the beginning of your relationship with the company or later, and are processed on a legal basis:

  • consent to the processing of your personal data for one or more specific purposes
  • for the performance of a contract
  • for compliance with our legal obligations
  • in order to protect your or another natural person’s vital interests
  • for the performance of a task carried out in the public interest
  • for the purposes of our legitimate interests,

    HELLENIC DAIRIES might process your personal data for the following purposes by legal basis:

1. Consent to the processing of your personal data for one or more specific purposes

• To identify and communicate with you2. For the performance of a contract

• For communication during pre-contract or contract performance

  1. For compliance with our legal obligations
    • To fulfill our obligations, imposed by current legislation, on our consumers, our producers and our staff.
    • To fulfill our obligations under applicable law on disclosure to Public Authorities
  2. In order to protect your or another natural person’s vital interests

• For the safety of our customers, visitors and staff
5. For the performance of a task carried out in the public interest

• To preserve the quality and safety of the products we produce6. for the purposes of our legitimate interests, such as:

• To develop and improve our services through your activities and interests. • Complaints management
• For the protection and security of our IT systems
• For the protection and safety of our facilities.

• Prevention of illegal activities and the safety of customers, visitors and staff, including thevideo surveillance system, operating in accordance with applicable law.

3. Who are the recipients of my personal data?

The staff of HELLENIC DAIRIES has access to your personal data, in the course of performing the duties assigned to them by the company as a controller.

HELLENIC DAIRIES may be required or entitled to disclose your personal data to a number of third parties such as:

  • Public authorities
  • Independent authorities
  • Information systems support companies.

• Guarding and security companies

provided that privacy and confidentiality is always respected.

HELLENIC DAIRIES does not share information with other third parties unless it has obtained your consent.

How long is my data retained?

HELLENIC DAIRIES retains your personal data for a period defined by the applicable legal and regulatory framework.

In the case of a contract, personal data is retained ten (10) years after the expiration of the contract. If there are pending litigation for this contract, the retention period is extended beyond twenty years, until an irrevocable court order

In cases where processing is based on consent, the retention period is determined as follows:

  • In case your consent concerns the communication for offers, new products and tenders, HELLENIC DAIRIES retains your personal data for one year from the date of the application.
  • In case the consent concerns the retention of the resume to be re-examined for future jobs, HELLENIC DAIRIES retains your personal data for one year from the date of sending the resume.

    In case of a video recording your entry-exit on our premises, data is retained for a period of 15 days.

    What are cookies and why are they collected by HELLENIC DAIRIES?

    In order to make sure our site is working properly, we may sometimes put a small piece of data known as cookie on your computer or mobile device. A cookie is a text file that is stored by a web server on a computer or a mobile device. The content of a cookie can only be retrieved or read by the cookie server. Text in a cookie often consists of identifiers, site names and some numbers and characters. Cookies are unique to browsers or mobile apps you use, and allow sites to store data, such as your preferences.

You can view our Cookies policy hereHow is my data protected;

At HELLENIC DAIRIES we work daily to ensure that the personal data we receive:

  • Are processed in a legal, fair and transparent manner
  • Are collected solely for specific and legitimate purposes
  • Are adequate, they are related to the purpose for which we collect them and are

    limited to what is necessary

  • Are accurate and up-to-date
  • Are maintained exclusively within the specified timeframe and no longer
  • Are processed in a way as to ensure the necessary security of personal data


    My rights as a data subject:

    ➢ Access
    You may at any time be informed by us of and access to your personal data we hold.

    ➢ Correction
    You have the right to contact us to correct the data that is inaccurate or incomplete.

    ➢ Erasure
    If we are not obliged by law to maintain the data we hold and relate to you, you can ask for

    your personal data to be deleted.

    ➢ Data Portability
    You can ask us to forward your data to another organization

    ➢ The right to oppose and limit processing

    In case you disagree with the way we process your personal data, you can request the interruption or limitation of the processing


➢ The right to withdraw consent

You have the right to withdraw your consent to process your data at any time.

HELLENIC DAIRIES will make every effort to respond to your request without delay and in any case within one month of receiving it. This period is extended for a further two months if it is necessary taking into account the complexity of the request and the number of requests. HELLENIC DAIRIES will inform you of this extension within one month of receipt of the request and of the reasons for the delay. If you have submitted the request by electronic means, the update is provided, if possible, by electronic means, unless you request otherwise.

In case HELLENIC DAIRIES satisfies your request (a) to limit the processing of your data; or (b) to terminate the processing of your data; or (c) to delete your data from the company’s records and if they are necessary for the preparation or continuation and performance of a contract, then either the termination by you of the relevant agreement or the inability to process your request is automatically implied.

HELLENIC DAIRIES is in any case entitled to refuse the satisfaction of your request to restrict the processing or deletion of your personal data if such processing is necessary for the foundation, exercise or support of its legitimate rights or the fulfillment of its obligations.

The above services are provided free of charge. However, if your claims are manifestly unfounded, excessive or recurrent, HELLENIC DAIRIES may either impose a reasonable fee, inform you or refuse to respond to them.

To exercise your rights click here

Consent withdrawal

You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the legitimacy of the processing that was previously based on it and was made prior

to its revocation.
Questions about Data Protection

page6image16768If you have any questions about protecting your data, you can email and we will respond to you as soon as possible and not later than one month.

Personal Data Protection Authority

You have the right to file a complaint to the Personal Data Protection Authority (

which is the competent supervisory authority for the protection of the fundamental rights and freedoms of natural persons with regard to the processing of their personal data if you believe that your rights are being infringed in any way.

We encourage you to read our Personal Data Protection Policy

Terms of use

Terms of Use

This website belongs to the company Hellenic Dairies S.A.based in 5th km Trikalon-Pylis, 42100 Trikala, email:, tel: +30 24310 61222 hereinafter as “the Company.

The use of  www.meteoradairy.comis governed by these general terms, which the visitor/user is required to read carefully, as the use of the website will be deemed unconditional acceptance. If the visitor/user does not agree with the terms of use hereof, he or she must not use the services and content of the website.

These Terms of Use may be revised and updated at any time and without notice. The visitor/user is requested to periodically review the terms of use of the website, as its continued use will be deemed acceptance of the respective modifications.

Intellectual Property Rights 

All content on this website, including, but not limited to, texts, graphics, images, photographs, videos, sounds etc. (hereinafter referred to as “content”) constitute the intellectual property of the Company and is protected as such by applicable national, community and international law.

The content of the website is available to the visitor/user/client for personal use and is subject to change without notice at the Company’s discretion. In the event the visitor/user wishes to make any other use, prior written authorization by the Company is required.

It is strictly prohibited for all visitors/users/clients of the website to use for commercial purposes, copy, reproduce, republish in any way the content of the website, in violation of these terms.

Should you have any questions or concerns about the right to reproduce any part of the content of this website, as well as about content reproduction authorization applications, the visitor/user may contact us at

The website may, among other things, provide a hyperlink to third party websites that have full control over the content posted on these, and hence the full responsibility for the security of their websites, the legality and validity of their content and services.

Products, services, and third-party content that may appear on the website constitute intellectual and industrial property of third parties, who are responsible for the recovery of all claims, in case other persons’ rights have been violated, such as intellectual and industrial property rights etc., expressly excluding any liability from the Company concerning the content or security of these websites.

Personal Data Protection

The Company may collect and process personal data of visitors/users of the website in accordance with Privacy Policy and Personal Data Protection.

Limitation of Liability – Disclaimer

Under any circumstances, including negligence, shall the Company, be liable to you for any kind of harm the visitor/user suffers from while browsing the pages, using services, options and content of the website, which he or she visits on his/her own initiative while being aware of these terms.

Moreover, the Company does not warrant that the pages, services, options and contents will be provided without interruption, without errors, that all mistakes will be corrected or that all queries will be answered.

Similarly, the Company does not warrant that the website or any other related website or servers through which the content becomes available to the visitor/user is provided without “viruses” or other harmful components. The cost of possible modifications or support services is borne by the visitor/user and by no means by the Company.

Visitor/User Responsibility

The visitor/user of the website shall assume responsibility for any harm caused to them by wrongful or unfair use of the services of this website. For any harm or non-material harm caused by our services, posting, publication or disclosure of any content on the part of a visitor/user, the visitor/user is solely responsible for fixing it.

Applicable Law – Other Terms


The above terms and conditions of use of the website, as well as any modification or alteration thereof, are governed by national law, community law and the relevant international conditions. Any provision of the above terms found to be contrary to the above legal framework or rendered invalid shall cease to apply and be hereby repealed, without prejudice to the validity of the other terms. This constitutes the entire agreement between the administrator of the website and the visitor / user of its pages and services and only reserves them. No modification of these terms will be considered and will form part of this Agreement unless it has been formulated in writing and incorporated therein.

It is hereby expressly agreed that any disputes that may arise from the application of these terms and the general use of the website by the visitor or its user, unless resolved amicably, are governed by Greek law and are subject to the jurisdiction of the Courts of Trikala.

Please send an email to to contact with the administrator of the website. Furthermore, if you have any problems with the content of the site regarding legal or ethical issues, in particular regarding its reproduction and use of copyright, please notify us at